Coaching Terms & Client Agreement

These terms are here to make sure we both know what to expect when we work together and to create a clear, respectful foundation for our coaching relationship.

By booking and taking part in coaching with Happy Hour Coaching, you confirm that you have read and agreed to these terms.

Bookings & Payment

Payment is required in advance to secure your coaching sessions.

1:1 Coaching: £70 per 60-minute session
Walk & Talk Coaching: £70 per 60-minute session
Drink Less, Live More: £390 for six coaching sessions

Where a programme or package is purchased, the agreed payment terms will be confirmed before coaching begins.

Cancellations & Rescheduling

I understand that life happens and sometimes plans need to change.

If you need to cancel or rearrange a session, please give me at least 24 hours' notice wherever possible.

Sessions cancelled with less than 24 hours' notice may be charged in full, except in exceptional circumstances.

If I need to cancel or rearrange a session, I will give you as much notice as possible and arrange an alternative time with you.

Missed Sessions

If you don't attend a booked session without letting me know, the session may be treated as used and charged in full.

Pausing Your Coaching

Sometimes circumstances change and you may need to take a break.

If you have purchased a coaching programme, we can usually pause your remaining sessions for up to three months, by agreement.

Please contact me if you need to pause your coaching so we can agree the best way forward.

Ending Coaching

You are free to end coaching at any time.

If you have purchased a coaching package and decide not to continue, please contact me to discuss your remaining sessions and any applicable refund.

Any refund will be considered according to the sessions already used, the circumstances and the terms agreed when you booked.

Confidentiality

Everything discussed during our coaching sessions will be treated as confidential.

There may be limited circumstances where confidentiality cannot be maintained, for example where I am legally required to disclose information or where there is a serious concern about someone's immediate safety.

I may discuss aspects of my coaching work anonymously as part of professional supervision, but identifying information will not be shared.

Your Responsibility

Coaching is a collaborative process. I will provide a supportive, compassionate and non-judgemental space and help you explore your thoughts, choices, goals and next steps.

You remain responsible for your own decisions, actions and wellbeing throughout the coaching process.

The success of coaching depends on many factors, and specific outcomes cannot be guaranteed.

Scope of Coaching

Happy Hour Coaching provides personal performance and mindset coaching.

Coaching is not a substitute for medical care, psychotherapy, counselling, addiction treatment or other specialist healthcare.

If I believe another form of professional support would be more appropriate for your needs, I will discuss this with you.

Online Coaching

Online sessions are usually held via Zoom.

Please make sure you have a suitable private space and a reliable internet connection for your session. If technical problems occur, we will make reasonable efforts to continue or rearrange the session where appropriate.

Groups, Circles & Events

Additional terms may apply to group coaching programmes, women's circles, workshops, sauna events and other Happy Hour Coaching events.

Any specific cancellation, payment or attendance arrangements will be provided when you book.

Participants are expected to respect the privacy and confidentiality of other members of the group.

Questions

If you have any questions about these terms or your coaching agreement, please contact me before booking or beginning your coaching.

Nothing in these terms affects your statutory rights.